Terms of use and messaging policy
The rules for using this account: booking, payment, messages, and what this service is and is not for.
Booking and payment
Appointments are confirmed once payment has succeeded, not before. Prepaid and stored sessions are valid for 6 months, each for the therapy it was bought for. Cancelling at least 24 hours before a session keeps it for you; cancelling or moving it later than that uses it (see the cancellation page). A refund is exactly what you paid for that session. A session given by the practice has no money value.
What messages are for
Messages are for practical questions about your appointments: booking, timing, payment and access.
What this service is not
It is not for situations that need immediate help, and it does not provide continuous monitoring.
If you need help right away, these numbers are answered day and night:
Netherlands: 112, and 113 Zelfmoordpreventie on 113 or free on 0800-0113.
Germany: 112, and TelefonSeelsorge free on 0800 111 0 111 or 0800 111 0 222.
United States: 911, and the 988 Suicide & Crisis Lifeline (call or text 988).
An urgent session in your account is an extra appointment at short notice, not an emergency service.
Complaints
If you have a concern about your care, please raise it with Ala first, in a session or by writing to support@alasharifi.com.
Contact
For a question about these terms, write to support@alasharifi.com. The practice's registered business details are on the Contact page.
See also how it works.